Call the main number for Lifeway at (713) 270-6753 with a brief description of your non-emergency immediate needs. Note: For emergencies that involve injury or life endangerment, please call 911 or your local emergency number for ambulance or police as appropriate. (e.g. for situations involving possible overdose, suicide or violence).

If your need is urgent and you would like to talk to a counselor immediately, please select option 1 and leave a brief message. Our first available counselor will return your call just as soon as possible.

A staff facilitator will call you back and help answer some of your initial questions and briefly describe the Lifeway program offerings. The facilitator will then ask you if you would like to set up a strategy meeting with a counselor for more in-depth discussion of your and your family’s needs, you can learn more about what the program offers and ask any additional questions’

Usually at the strategy meeting you will be asked to fill out some basic paperwork. Any fees associated with treatment options selected can also be discussed at this time.

The next step into the program will depend on the outcome of the strategy meeting. For instance, parents of young people will be given a “What to Do Next” form to help with orientation into the program, meetings, contact names and available resources.
Individual counseling sessions will be set up with the assigned counselor with meeting time, frequency and best Lifeway location decided upon.

Our parents have created a New Parent Packet and Lifeway New Parent Survival List and other helpful resources to orient your young person and your family into the program. You will find the “veteran parents and young people” to be genuinely helpful, warm and friendly in welcoming the newcomer as they were once welcomed in.

Let the group know this is your first meeting and the Coordinator for the group will usually arrange for a “Newcomer Orientation Meeting.”

All of this may sound overwhelming, but the details will soon be sorted out and you will soon be able to “breathe again” – like you haven’t been able to in a while. The heartache of a loved one caught up in the throes of chemical abuse or addiction will soon be lessened as he or she and you and your family gain the tools for recovery, share feelings and acquire a new strength, faith and hope in living life free from self-destructive addictions.